Gold Renewal Program - Agreement

PORTER LYONS 

GOLD RENEWAL PROGRAM AGREEMENT

This agreement outlines the terms and conditions governing the submission of gold by the Customer and the subsequent issuance of store credit by Porter Lyons.

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1. Customer Warranties & Gold Submission

By sending item(s) to Porter Lyons for the Gold Renewal Program, the Customer hereby warrants and agrees to the following:

  • Legal Ownership: You the customer are the sole, legal owner of the item(s) submitted and that the item(s) are free from any encumbrances, liens, or third-party claims.

  • Voluntary Submission: The submission is voluntary, and you, the customer agree to abide by the valuation and acceptance process defined herein.

  • Shipping Liability: The customer assumes full responsibility and liability for the security and insurance of the item(s) during transit to Porter Lyons. Porter Lyons is not liable for item(s) lost, stolen, or damaged during the shipping process initiated by the Customer.

  • Shipment of Jewelry: Item(s) submitted to Porter Lyons must be shipped at the cost of the customer to: 

PL - Customer Care

623 Royal Street

New Orleans, LA 70130

  • Submit Tracking Information: Once item(s) are shipped please provide tracking information to: customercare@porterlyons.com

2. Valuation and Offer

  • Valuation Basis: Porter Lyons will assess the item(s) based solely on the verified karat, purity, and net weight of the gold content.

  • Credit Calculation: The final credit offer will be calculated as 90% of the current scrap market value of the verified gold content.

  • Non-Authentic Gold: If submitted item(s) are found to be gold-filled, plated, or otherwise not real gold, Porter Lyons will return the item(s) free of charge. No credit will be issued.

  • Gold Jewelry with Gemstones: Currently Porter Lyons does not accept gold jewelry with gemstones. All jewelry submitted must be solid gold or the gemstones must be removed prior to sending. 

3. Acceptance, Transfer of Ownership, and Store Credit

  • Quote Acceptance Period: The Customer must formally communicate their acceptance or denial of the credit quote within seven (7) business days of receiving the quote notification via email. If an offer is declined by the customer, Porter Lyons will ship back the item(s) to the customer free of charge. 

  • Store Credit Issuance: Once acceptance is confirmed, Porter Lyons will issue a digital store credit/gift card for the agreed-upon amount within fourty-eight (48) hours of the first business day.

  • Redemption: Store credit is non-refundable, non-transferable, and valid only for purchases from Porter Lyons (online or in-store) within 5 years of issuance. Credit will expire 5 years from the date of issuance. 

  • No Response: If the Customer fails to formally accept or decline the final credit quote within fourteen (14) business days of the notification date, Porter Lyons will return the item(s) free of charge to the address on file. No credit will be issued.