Solid Gold Charm Connector

All Porter Lyons pieces are cast in recycled 14k gold — sourced to reduce our impact on the earth without compromising the integrity of the metal. 14k is our chosen alloy for its durability, warmth, and the way it holds form over time.

All orders over $500 will receive complimentary ground shipping.

Jewelry by nature is delicate. Please use the utmost care when wearing and storing your jewelry. Porter Lyons has a 1-year warranty to cover manufacturer defects only. All repairs are at the discretion of our team upon in-person assessment of your piece. Jewelry repairs outside of this window are subject to a repair fee. If your item has been altered in any way within the 1-year window, Porter Lyons warranty is void. 

Fill out our Repair Form here to get started.

 1-year warranty policy is voided in the event of:

• Products showing any signs of alteration
• Neglect
• Accidents
• Lost items 
• Damages caused after an item was received. (After 20 Day grace period once item has shipped)

Please note, repairs are not eligible for purchases from unauthorized retailers/sellers.  Because our items are made by hand with specially selected stones and other elements, we cannot guarantee we will be able to repair your item.

We want you to be completely satisfied with your purchase from Porter Lyons. Please review the following guidelines for returns and exchanges.

Online Purchases (porterlyons.com)

Online purchases are eligible for exchange or store credit only within 20 days of the order delivery date.

To Initiate a Return/Exchange:

• Please visit our Return/Exchange Portal to facilitate your request and receive a free shipping label.
• Items must be returned in new, unworn condition, and include all original packaging.

*Porter Lyons reserves the right to determine if an item meets the terms and conditions for a return.

Important Notes:

• Store credit will be issued as an e-gift card. We do not offer refunds to original payment method
• Original shipping, insurance, and package protection charges are non-refundable.
• All orders are eligible for one exchange. Any subsequent exchange requests for the same order are subject to Porter Lyons discretion.
• We do not accept exchanges/returns for items purchased from any vendor other than our own brick and mortar locations or porterlyons.com.

Are international orders eligible for returns or exchanges?

Unfortunately, international orders are final sale and cannot be returned, exchanged, or resized.

What items are final sale and not eligible for return or exchange?

The following items are Final Sale and are not eligible for returns or exchanges:

• Items marked as "Final Sale." (Noted on the product page below the price)
• Items discounted at 35% off or more during a sale period.
• Special orders, customized items, repaired, and engraved jewelry.
• Gift Cards
• International orders
• Jewelry Care Products
• Custom items