Send us a message and our care team will get back to you shortly.
Our office is open Monday – Friday, 9 AM to 6 PM CST. Our team typically responds within 24 hours, or the next business day on holidays and weekends. Kindly note that response times may be extended during busy periods, holiday closures, and sales.
orders & shipping
Standard orders ship within 1–2 business days. Track your order by logging into your account or via your shipping confirmation email. For questions about an existing order, please include your order number in your message.
returns & exchanges
We offer exchange or store credit only within 20 days of order fulfillment. Some exclusions apply—international orders are not eligible. Full policy and exclusions are outlined on our FAQ page. To start a return or exchange, head to our returns portal.
repairs & warranty
Porter Lyons offers a 1-year warranty covering manufacturer defects. Repairs outside this window are subject to a fee. Fill out our repair form to get started.
more questions?
Check out our FAQs for detailed information on jewelry care, store hours, bridal & custom orders, and more.
